FAQ's
Welcome to Avazzi! Below are answers to some frequently asked questions about our brand, collections, and services.
About Avazzi
Where are Avazzi pieces made?
All Avazzi garments are thoughtfully designed and produced in Kenya. We take pride in African craftsmanship, creating high-quality pieces that celebrate African culture while honoring the diversity, beauty, and versatility of African women’s bodies.
Do you create custom-made outfits?
Yes, we offer customization. Pieces can be made based on your measurements and personal design preferences. Custom orders typically take 3–10 business days, depending on the design details and complexity.
What sizing options are available?
We offer standard sizes from XS to 3XL, as well as custom sizing to ensure every client gets a comfortable and flattering fit.
Ordering & Shipping
How can I place an order?
Orders can be made directly through our website. You can also reach out via WhatsApp at +254 710 886 702 for assistance.
Do you offer international shipping?
Yes, we deliver worldwide. Shipping rates and delivery timelines depend on your location and will be calculated at checkout.
When will I receive my order?
Orders are processed within 1–3 business days, after which delivery time depends on your location. Custom-made items may take slightly longer.
Returns & Exchanges
What is your return policy?
Returns are accepted within 14 days of purchase for store credit or exchanges. Items must be returned in their original, unused condition.
Can I exchange an item for another size or style?
Yes. If the fit isn’t right, you may exchange your item for a different size or another piece of equal value.
Care & Maintenance
How should I care for my Avazzi pieces?
Most items can be hand washed or machine washed on a gentle cycle using mild detergent.
Other Questions
Do you have a physical shop?
No, Avazzi currently operates online only.
How can I get in touch with you?
You can contact us via email at avazzidesigns@gmail.com, phone at +254 710 886 702, or through our social media platforms.
Still have a question? Don’t hesitate to reach out—we’re always happy to assist 🤍